FAQ

About the pan

Do I need to season the pan when it arrives?

Your Challenger Bread Pan is preseasoned and shipped to you ready to use. Read our full set of Care and Use instructions including some Challenger Baking Community tips here.

How do I reseason the pan?

While you don’t need to season the pan when you first receive it, over time you may need to reseason it to maintain its nonstick coating and shine. Read our instructions to reseason your pan here.

How long should I preheat my Challenger Bread Pan?

We recommend preheating your pan to 450—500°F / 230—260°C. Different ovens will vary as to how long it will take to heat the pan to this suggested temperature. Read more about the Care and Use of your pan here.

Are the handles included in the overall length listed in the dimensions?

Yes, the handles are included in the length of the pan. You can find the full dimensions here.

How heavy is the pan?

The Challenger Bread Pan weighs approximately 20 lbs / 9 kg. Read about the specific weights of lid and base here.

Is the iron you use 100% iron?

Your pan has been hand poured by independent foundries in the United States. To ensure that it is the highest quality pan, the iron is mixed with a few other elements. You can read the full list here.

What makes the Challenger Bread Pan such a superb baking vessel?

The sealed environment of black cast iron is the only way to Bake Bread Like a Pro™. Learn more from our Founder, Jim Challenger here.


Shipping

What has been your experience shipping to countries outside the US?

Shipping globally was a priority for us right from the beginning. We have negotiated the best possible rates for global shipping with DHL. However, customs duties and taxes vary greatly from country to country. Fees such as these are due to DHL upon receipt of your pan and are not included in your shipping cost. To learn more about our international carrier visit DHL here. We have found that shipping with DHL outside of the US is relatively fast.

How much does it cost to ship?

We always work to keep shipping costs down. Find out how much it will be to ship your pan to you, anywhere in the world. Visit our Shop page and enter your address. You will be able to view your shipping cost before entering your payment information.


Community

What if I need to return an item?

We want you to think of your Challenger Bread Pan, or any item we sell, as items you can pass down to future generations of your family. We work hard to ensure that Challenger Breadware items are crafted to last. We also want you to be happy with your purchase. If you are unsatisfied with your purchase for any reason you can return your order for a full refund within 60 days of your purchase. Clothing and accessories must be unused, unworn and in good condition. 

Please contact us through the website concerning your return and a member of our team will respond personally to your request. All returns are processed within 7 working days. 

Do you have an affiliate program?

Yes! Drive traffic from your site to ours, from social media, or from your baking classes and earn a 10% commission on every purchase made by the customers you refer. Join our Challenger Breadware affiliate team here.

Do you have distributors outside of the US?

No, but we have negotiated excellent global shipping rates. In addition, we are investigating distribution partnerships. If you are interested in becoming a distributor outside of the US, please email us.

How do you give back to the community?

Challenger Breadware donates 10% of profits to No Kid Hungry. Learn more here.